FREQUENTLY ASKED QUESTIONS

Q.      Can i keep my own GP?

 Yes, providing your existing GP is relatively local to the home and is prepared to continue looking after you and to visit the home on request.

We also have an exclusive arrangement with a GP practice local to our home, ensuring consistency and quality of care.

Q.      Can you cater to special diets?

Yes, each resident has an individual care plan which includes food choices and dietary needs. We work closely with the service user and will also consult with family and friends to find out their preferences and residents can choose from several options at each mealtime and provide a 24/7 room service menu.

We also cater for specific dietary needs, including soft or puréed, diabetic and allergenic, and individual requirements will be established on admission to the home and reviewed as necessary.

We work hard to ensure our menus are balanced and nutritious, and meals are produced on site using fresh local ingredients every day.

Q.      How much does care cost?

Our weekly fees depend on individual needs and they are based on a comprehensive pre-admission assessment. Fees are quoted as ‘gross weekly’, which means they are the total you will be asked to pay.

The NHS Registered Nursing Care Contribution (also known as Free Nursing Care) will be applied for if relevant and refunded to you if and when awarded.

Your on-going weekly fees will then be reduced by the rate of FNC at the time.

Duty of Candour Report Available upon request.